Comparison Salesforce vs Freshworks CRM

Salesforce is a company active in the field of technology, information and the internet. It is based in San Francisco, California. Its area of expertise is customer relationship management. It provides its user base with an easy-to-use platform for CRM and places a strong emphasis on innovation. Salesforce provides a wide range of products as per user requirements and on the basis of the industry type as well. It is known for its sophisticated integrated platform that relies on Artificial Intelligence for its service. It provides informative dashboards and accurate reporting as well. It also provides scope for ease of collaboration.

Freshworks CRM is an IT company based in Chennai, India. It was formerly known as Freshworks CRM. It is a SaaS platform that helps businesses manage customer relationships and optimize marketing. It uses Artificial Intelligence to deliver results. It is available for free. Freshworks CRM provides high-quality chatbots to business websites. It is available as a mobile application as well. It enables businesses to create marketing email journeys with ease. It is also known for its features such as the lack of limitations placed on a number of users accessing the CRM, free support offered round the clock along with high-quality security provided through role-based access.