Freshworks CRM is an IT company based in Chennai, India. It was formerly known as Freshworks CRM. It is a SaaS platform that helps businesses manage customer relationships and optimize marketing. It uses Artificial Intelligence to deliver results. It is available for free. Freshworks CRM provides high-quality chatbots to business websites. It is available as a mobile application as well. It enables businesses to create marketing email journeys with ease. It is also known for its features such as the lack of limitations placed on a number of users accessing the CRM, free support offered round the clock along with high-quality security provided through role-based access.

10,706
websites using Freshworks CRM
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Websites using Freshworks CRM by countrymarket share · top 8 countries
🇺🇸United States
11%
🇩🇪Germany
5%
🇬🇧United Kingdom
4.2%
🇮🇳India
2.7%
🇦🇺Australia
2.4%
🇨🇦Canada
2.3%
🇳🇱Netherlands
2%
🇪🇸Spain
1.7%
0%3%6%9%12%
Websites using Freshworks CRM by industrydetected industries
Technology & Computing · 42%Software Development · 21%Education · 13%Marketing & Advertising · 10%Shopping · 7.6%Business & Finance · 6.1%MARKETSHARE
Technology & Computing42%
Software Development21%
Education13%
Marketing & Advertising10%
Shopping7.6%
Business & Finance6.1%

Websites using Freshworks CRM

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Frequently asked

What is Freshworks CRM?
Freshworks CRM is a cloud-based customer relationship management software designed to help businesses manage their sales, marketing, and customer support processes. It provides a wide range of features, including contact and lead management, deal tracking, email automation, and detailed analytics to help businesses cultivate and maintain customer relationships while increasing sales and revenue.
How can Freshworks CRM help my business achieve better sales results?
Freshworks CRM provides tools and features that enable businesses to streamline their sales processes, automate routine tasks, manage leads and opportunities, and track deals through the pipeline more effectively. It also offers insights and analytics that can help identify trends and areas for improvement, ultimately resulting in an increase in sales performance and revenue.
How does Freshworks CRM support marketing efforts?
Freshworks CRM offers marketing automation features that help businesses create, run, and manage targeted marketing campaigns. This includes capabilities such as creating and segmenting contact lists, designing and sending email campaigns, and tracking email performance metrics. These features help businesses deliver personalized marketing messages to the right audience, resulting in improved customer engagement and higher conversion rates.
Is Freshworks CRM suitable for businesses of all sizes?
Yes, Freshworks CRM is designed for businesses of all sizes, ranging from small startups to large enterprises. Its scalable and flexible platform can accommodate the growth and unique needs of a wide variety of businesses, while its intuitive interface and ease of use make it accessible to users with varying levels of CRM experience.
What integrations does Freshworks CRM offer?
Freshworks CRM offers integrations with numerous third-party applications and services, including popular business tools such as Google Workspace, Microsoft 365, and Zapier. This allows businesses to seamlessly connect their existing systems, streamline workflows, and enhance the overall CRM experience. Additionally, Freshworks CRM provides APIs, allowing businesses to develop custom integrations if needed.

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