Comparison Facebook Chat Plugin vs Freshchat

Facebook Chat Plugin is an easy-to-use plugin designed to help businesses enhance communication with their customer base. It doesn’t require the customers to leave the websites to interact with the business’ customer support. It offers the convenience of a live chat. Facebook Chat Plugin also offers scope to businesses to invite their customer base to subscribe to their email list. It gives detailed information about the visitors to enable businesses to perform optimization and personalization of their service. It saves the interactions in the chat box to serve as a reliable reference and be a source of insights for the purpose of sales optimization.

Freshschat is software that allows businesses to communicate with their customers well and increase their sales. It is designed to support sales and customer engagement teams to optimize their communication approach. It is available as a live chat option for the web. It can be used for Whatsapp and Apple Business Chat as well. Freshchat provides its users with a simple dashboard. It also provides IntelliAssign to help sales and customer engagement teams by auto-assigning the conversations on the basis of their experience and level of skills. It also enables the teams to gain a better understanding of their customers. FreshChat provides a priority box to sort conversations in order of priority.