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Gladly

Gladly

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Gladly is a software development company founded in 2014. It is based in San Francisco, California. It offers its specialization in the area of customer service experience and omnichannel support. It is available as an all-in-one platform for the personalization of customer service experiences. It doesn’t rely on concepts like tickets and cases for customer experiences. Gladly incorporates a ‘people-centred’ approach on the channels. It doesn’t necessitate the use of add-ons as well. It serves as a sophisticated phone system with different capabilities for the browser. It helps facilitate self-service through FAQs and help centres effectively. It provides natively built-in text support, chats support, in-app chat, social support and email support.

279,011
websites using Gladly
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Websites using Gladly by countrymarket share · top 8 countries
🇺🇸United States
19%
🇬🇧United Kingdom
4.4%
🇨🇦Canada
2.7%
🇩🇪Germany
2.2%
🇦🇺Australia
2.1%
🇮🇳India
1.2%
🇿🇦South Africa
0.8%
🇳🇱Netherlands
0.7%
0%5%10%15%20%
Websites using Gladly by industrydetected industries
Medical & Healthcare · 21%Technology & Computing · 20%Construction · 16%Education · 15%Shopping · 15%Society · 12%MARKETSHARE
Medical & Healthcare21%
Technology & Computing20%
Construction16%
Education15%
Shopping15%
Society12%

Websites using Gladly

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Frequently asked

What is Gladly?›
Gladly is a modern customer service platform that simplifies, streamlines, and personalizes customer interactions across various communication channels, helping businesses provide excellent service experiences to their consumers.
How does Gladly differ from traditional customer service platforms?›
Unlike traditional platforms that are ticket-centric, Gladly focuses on people and conversations. It allows customer service agents to have meaningful interactions with customers through a single, easy-to-use interface, regardless of the communication channel being used.
What communication channels does Gladly support?›
Gladly supports and integrates multiple communication channels, including email, chat, phone, SMS, and social media, allowing businesses to connect with their customers through their preferred method of communication.
How does Gladly help improve customer satisfaction?›
By streamlining and personalizing customer service interactions, Gladly enables businesses to provide prompt and efficient support to their customers. Its people-centric approach promotes an uninterrupted conversation between agents and customers, resulting in quicker issue resolution and a more positive customer experience.
Can I integrate Gladly with my existing CRM and third-party applications?›
Yes, Gladly offers integrations with various CRM systems and third-party applications, including Salesforce, Shopify, and more, ensuring seamless collaboration across different tools and platforms you are already using in your business.

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