Websites using OpinionLab

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Opinion Lab is a company active in the field of Information Technology. It is based in Chicago, IL. It is a Verint Company that provides business intelligence and optimization to businesses. Its objective is to enable businesses to provide better UX to customers. It helps businesses receive feedback, gain insights from it and optimize the customer experience. It also helps businesses make better decisions with its holistic, cross-channel view. It works by way of data integration, visualization and analysis of several factors. It unifies customer experience through multiple methods. It also helps businesses with survey management to engage with customers in a more effective manner.

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✨ OpinionLab history

OpinionLab, founded in 1999 by Rand Nickerson, revolutionized customer feedback collection by developing a patented, opt-in feedback technology for websites. Acquired by Verint Systems in 2016, the innovative platform has since grown into a global leader in Voice of Customer (VoC) solutions, enabling businesses to capture real-time customer insights for improved decision-making.

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✨ Facts about OpinionLab

1. OpinionLab is a customer experience management company that specializes in providing solutions and tools to collect, analyze, and respond to customer feedback.

2. The company was founded in 1999 by Jonathan Levitt and Randolph Shirk with the vision of helping businesses improve their customer experience through better understanding of customer opinions and preferences.

3. OpinionLab's flagship product is its patented Comment Card technology, which allows customers to provide feedback on websites, mobile apps, and in-store experiences. This technology has been widely adopted by major companies across industries such as retail, finance, and travel.

4. In addition to its Comment Card technology, OpinionLab offers a range of products and services including Voice of Customer (VoC) analytics, mobile app feedback solutions, and customer experience consulting services.

5. In 2016, OpinionLab was acquired by Verint Systems, a global leader in enterprise intelligence and customer engagement solutions. The acquisition aimed to strengthen Verint's customer engagement portfolio by integrating OpinionLab's advanced customer feedback capabilities.

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