Question 1

What is Scalapay?

Accepted Answer

Scalapay is a payment solution that allows customers to buy now and pay later in three interest-free installments. By integrating Scalapay into their stores, merchants can offer flexible payment options, potentially increase conversions and boost customer satisfaction.

Question 2

Can anyone use Scalapay?

Accepted Answer

Scalapay is available to customers who are at least 18 years old, have a valid email address, phone number, an active payment card, and reside in the eligible countries where Scalapay operates. Merchants wanting to offer Scalapay must also meet eligibility criteria and sign up for Scalapay integration.

Question 3

Are there any fees associated with using Scalapay?

Accepted Answer

For customers, Scalapay has no added fees or interest when payments are made on time. However, late payments may incur additional fees. For merchants, Scalapay charges a fixed transaction fee, which will be outlined in the contractual agreement during the sign-up process.

Question 4

How does the refund process work with Scalapay?

Accepted Answer

If a customer returns a product and the merchant approves the refund, the amount paid will be reimbursed. If the customer has only made one or two payments, the remaining installments will be cancelled. If the customer has made all three payments, the full amount will be refunded.

Question 5

Is Scalapay safe and secure?

Accepted Answer

Scalapay takes security seriously and employs industry-standard measures to protect customers' and merchants' personal and financial information. Scalapay uses advanced encryption and secure practices to keep your data safe throughout the entire payment process.

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