osTicket comes with a dashboard that provides regular updates to users on the progress made. It also comes with a ticket filtering system to ensure more orders in the ticketing process. It enables users to create custom fields, custom columns and columns. It is also widely used for the configuration of help topics for web tickets, which is designed to address inquiries in an appropriate and timely manner.
3,591
websites using osTicket
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Websites using osTicket by countrymarket share · top 8 countries
🇩🇪Germany
🇮🇹Italy
🇷🇺Russian Federation
🇵🇱Poland
🇧🇷Brazil
🇺🇸United States
🇬🇧United Kingdom
🇪🇸Spain
0%2%4%6%8%
Websites using osTicket by industrydetected industries
Technology & Computing56%
Software Development16%
Education12%
Law & Government8%
Hardware & Electronics4.8%
Marketing & Advertising3.2%
Websites using osTicket
showing 25 of 3,591| Website | Country | Industry | Size | Founded | |
|---|---|---|---|---|---|
| 🇺🇸US | Technology & Computing | 51-200 | 2002 | ||
| 🇩🇪DE | Telecommunications | 11-50 | 2005 | ||
| 🇺🇸US | Education | 501-1000 | 1874 | ||
| - | Software Development | 1-10 | - | ||
| 🇩🇪DE | Software Development | 1-10 | 2015 | ||
| 🇯🇴JO | - | 1-10 | - | ||
| 🇩🇰DK | Technology & Computing | 11-50 | 2006 | ||
| 🇬🇧GB | Technology & Computing | 1-10 | - | ||
| 🇲🇰MK | Education | 501-1000 | 1949 | ||
| 🇺🇸US | Technology & Computing | 1-10 | 2007 | ||
| 🇬🇭GH | Technology & Computing | 1-10 | - | ||
| 🇧🇩BD | Technology & Computing | 1-10 | 2009 | ||
| 🇬🇷GR | Education | 1-10 | 2012 | ||
| 🇺🇸US | Software Development | 51-200 | 2016 | ||
| 🇺🇸US | - | 1-10 | - | ||
| 🇬🇷GR | Education | 51-200 | 1951 | ||
| 🇬🇧GB | Software Development | 1-10 | - | ||
| 🇺🇸US | - | 1-10 | - | ||
| 🇦🇺AU | Software Development | 11-50 | 2011 | ||
| 🇲🇽MX | Education | 201-500 | - | ||
| 🇨🇦CA | Software Development | 1-10 | 2005 | ||
| 🇺🇸US | Technology & Computing | 10001+ | - | ||
| 🇳🇱NL | Technology & Computing | 1-10 | 2004 | ||
| 🇦🇷AR | Software Development | 1-10 | - | ||
| 🇺🇸US | Technology & Computing | 11-50 | 2019 |
Showing 25 of 3,591 websitesGet the full list →
Frequently asked
What is osTicket?›
osTicket is an open-source ticketing system that helps businesses manage and organize their customer support requests. It streamlines the support process by consolidating issues into a single platform, making it easy to prioritize, track, and resolve customer inquiries efficiently.
What are the system requirements for installing osTicket?›
osTicket requires a web server running Apache or IIS with PHP version 7.2 or higher, and a MySQL or MariaDB database as the backend. Specific PHP extensions, like gd, imap, and mbstring, are also necessary to ensure the software's functionality.
Is osTicket customizable?›
Yes, osTicket is highly customizable. As an open-source software, you're free to modify the source code to meet your specific requirements. Additionally, osTicket features an extensive plugin system, allowing you to extend its functionalities by installing new plugins or developing your own.
Does osTicket support multiple languages?›
Yes, osTicket supports multiple languages. The software includes translations for several languages, but you can also add your own custom translations or make modifications to the existing ones to tailor the system to your linguistic needs.
How does osTicket handle email communication?›
osTicket handles email communication through its built-in email piping feature. This allows the system to fetch and convert customer emails into support tickets automatically. Additionally, osTicket allows you to set up email templates, notifications, and auto-responders, ensuring an efficient communication experience for both your team and your customers.
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